So here's a little story of me dealing with IT at work, and why I'm ohh so happy that I decided to go into Engineering rather than IT, way back when. For those that work in IT, I know that this doesn't reflect all of you, so please don't take this personally!
Stepping back about 6 years ago, I was going to GE to interview for an IT internship. Interview went well, they were impressed. Since I had traveled about 100 miles to get there, they said while you're here why don't you look at this Engineering job as well. Long story short, I fell in love with the other job and took the Engineering job offer and turned down the IT job offer.
So that brings me to the point where I am today, working as an Engineer with a new lab station that I don't have administrator access to, so I can't install certain software, and can't update the drivers for certain tools that I need to use.
In following with how things are done, I created an IT ticket asking for them to give a certain user account admin access on the machine. 6 days go past, and the ticket is assigned to seven different people who never contact me nor do anything to address the issue. Since the old machine I was using was needed for a critical customer issue this issue needed to be resolved more quickly. So at the behest of one of the managers, I raised the priority of the issue to high (one below critical). This resulted in IT sending me a nasty message telling me that this priority was reserved for certain issues, such as ones that would impact the company's revenue, assuming that what I and my team does doesn't have any impact on the company's revenue. Which is clearly not the case!
In the morning on day 6 I am told that IT is trying to get ahold of me. Great I think, assuming that they are finally going to get things fixed for me! But no they are trying to update the machine since it is out of date with patches. You would assume that a newly imaged machine would have the patches put on the machine but no. The person I talk to doesn't have a clue on how to fix the issue I'm having or just won't do it for concern of the machine's security. Then I get another call from IT, great I think! But no they just want to update the antivirus on the machine since it is out of date and not working (on the new image they just pushed out).
Back to my issue, I decide to find the person who does have admin access on the machine, get them to log in, add the user account to the admin group, and voilà works perfectly. And this took me a whole 60 seconds...
So this is why I'm happy I'm not in IT and in Engineering instead!
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